4 689 supported in Sofia
1 363 supported in Burgas
1 058 medical examinations and sexually transmitted disease tests
356 Microbiological tests and Mantou tests for Tuberculosis (Sofia)
344 long-term and follow-up treatment of prolonged wounds
98 escorts to a hospital and payment for treatment
1 898 homeless people received medicines
181 homeless people received clothes and shoes
10 541 provided food and refreshments (including 3,751 hot meals in Burgas)
2 354 cases in personal hygiene support (showers, haircuts, shaving, laundry)
127 mediation sessions with institutions
38 new ID cards issued
220 referrals to employers
Problems facing the homeless:
• Life without a roof over one’s head. Though not all homeless people face this actual problem, many are in need of a permanent place to settle.
• Hunger and eating food from rubbish bins.
• Absence of basic personal hygiene.
• No access to medical care.
• Mass alcoholism, psychiatric illness and criminal behaviour.
• Inability to meet the needs of the labour market and discrimination by employers.
• Lack of planning and money management skills.
Drop-in centre in Burgas
This is a place where homeless people visit without limit but for a short time. They are warmly welcomed and given a refreshing drink. We have a bathroom and a washing machine they can use and the consultations that began on the streets continue here as well.
Our nurses, social workers and psychologists make daily trips across Sofia and Burgas to meet with people living on the street. We run this service with specialised vans, which are our mobile reception centres. First of all, we show these individuals that they are important. We listen to their stories, advise them how to use existing opportunities to improve their condition. Although difficult, due to their lack of discipline, we strive to keep to the goals we set in their individual plans for personal development. We help them get identification documents. We mediate in their contacts with state or municipal social and health institutions for shelter accommodation and specialised treatments. We provide on-site help, detoxifying against tics and scabies, treating wounds, testing for tuberculosis and blood-borne diseases and providing emergency medication. We distribute hot meals, clothes and shoes. We look for relatives who could helping, as well as referring the homeless to employers and help them to perform well at interviews. We also provide opportunities for visits to sports and cultural events.